Nadra launches helpline for persons with disabilities

ISLAMABAD: The National Database and Registration Authority (Nadra) has launched a dedicated helpline for Persons with Disabilities (PWDs).

One of the most significant features of this helpline is the priority call handling system. This system will prioritise calls from PWDs, ensuring that they receive prompt and efficient assistance.

This is an essential aspect of the service, as PWDs often face a host of challenges in their daily lives and require immediate assistance in critical situations.

Nadra Chairman Tariq Malik while launching the helpline said every citizen had the right to access essential services and PWDs required special attention and support from state institutions.

He said this initiative is a reflection of Nadra’s commitment to creating a more inclusive and accessible society.

The newly launched dedicated helpline includes an appointment facility through Nadra’s Computerised Call Management System (NCCMS), allowing PWDs to schedule appointments for ID card and documents processing.

Moreover, the helpline will also provide an Interactive Voice Recording (IVR) message in both Urdu and English languages. This feature will help ensure that the service is accessible to a wider range of individuals, regardless of their language preferences or abilities.

Nadra has issued free-of-cost CNICs to more than 555,000 PWDs, including 395,000 physically challenged, 37,000 hearing impaired, 24,000 visually impaired and more than 100,000 mentally challenged persons.

On the other hand, the Centre for Peace and Development Initiatives (CPDI) has written to Nadra chairman Tariq Malik to share publications and reports on Nadra’s website to enhance public participation.

In the letter, CPDI’s Executive Director Mukhtar Ahmad Ali has expressed his appreciation for the initiatives being taken under Mr Malik’s leadership, such as the E-Health suite.

Published in Dawn, April 13th, 2023